Shipping policy

Shipping Policies 

INTERNATIONAL SHIPPING TERMS 

All international orders (outside of Canada and U.S.) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by LUS (Love Ur Self). We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please consider import duties and taxes if you are shopping internationally.

By placing an order with us, you authorize us or our designee to facilitate shipment to your address outside the United States. You also acknowledge that, pursuant to the customs laws of your place of delivery, the shipment may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these may be necessary to release your order from customs. For more information, please consult your local customs office.

FREE Standard Shipping on all Canada orders $100+. For orders below $100 shipping rates vary by region and will be determined at checkout.

 

RETURN TO SENDER

1. Customer Error

It is the responsibility of the buyer to make sure that the shipping address is entered correctly before completing the purchase, and that you are shipping to a deliverable address. You have a 2-hour window to make changes after placing your order. Please follow the self-serve instructions in your order confirmation email. Always double check before placing your order! If your order is undeliverable due to an incorrectly entered address, you are responsible for the cost to reship a replacement item.

2. Carrier Error 

In the event of carrier error,  LUS (Love Ur Self) will cover the cost to reship items within Canada and the contiguous United States. Please contact us if you believe there has been an issue with your delivery.

DELIVERED BUT NOT DELIVERED 

We wish the process were error-free, but we know that orders do go missing sometimes!
First, please confirm that the delivery address was entered correctly and wait 24 hours to ensure your package wasn't prematurely marked as delivered. Next, check with your neighbors and/or building management to see if they received your package by mistake.

Still no luck? Please contact us. We’re happy to help!