We’re so confident you’ll LOVE your results with Love Ur Curls that we proudly back our products with a 30-day money back guarantee. If you’re unhappy with your purchase for any reason, simply contact our Curl Concierge team within 30 days of your purchase date to start your refund or store credit request.

If you prefer a store credit instead, we’ve got you covered. Store credits never expire and can be used toward any future purchase.Refunds include the original product purchase price plus any applicable taxes paid. Original shipping charges are non-refundable, as those fees are paid directly to the carrier.

If you choose a refund instead of store credit, you will be responsible for the cost to return the products to our distribution centre in Toronto, Canada. You may use any shipping carrier of your choice, but a tracking number is required. If you choose store credit, we will include the full original amount paid, including shipping charges.

We also know that learning how to care for your curls can be a journey, and you’re never doing it alone. That’s why we're here to support you every step of the way with personalized tips, product guidance, and application support to help you get the best possible results.

Reach out to our Curl Concierge team anytime through our contact page, Instagram, or Facebook.

Yes we do! All orders with a subtotal of $100 CAD before shipping and taxes will enjoy free shipping on us.*Please note, this offer is limited to customers in Canada.

Orders shipping within Canada and the USA typically arrive within 2–7 business days, including 1–2 business days for processing.

We also ship to Hawaii, Alaska, Puerto Rico, APO, and military bases, however additional delivery time may apply. Once your order ships, you’ll receive a tracking number so you can keep an eye on your delivery every step of the way.

We offer self-serve order modifications for up to 2 hours after your order is placed. During that window, you can update your order details or request a cancellation directly through the Order Confirmation page or by clicking the “View or Edit Order” button in your Order Confirmation email.

Once the 2-hour window has passed, your order will begin processing and changes will no longer be available.

We know mistakes happen, which is why we offer a 2-hour window to make changes after your order is placed. Simply follow the self-serve instructions included in your order confirmation email.

If an order is returned to us due to an incorrect or incomplete address entered at checkout, the customer will be responsible for the cost to reship the package.

We wish every delivery went perfectly, but we know that occasionally packages can go missing or be marked as delivered a little early.

Before reaching out, we recommend:

• Double checking that the shipping address entered at checkout is correct

• Waiting 24 hours in case the package was prematurely marked as delivered

• Checking with neighbors, concierge, or building management to see if the package was received on your behalf

Still no luck? Please contact our Curl Concierge team and we’ll do our best to help locate your order.

• Buy 3 full-sized products or accessories – Get 10% off
• Buy 4 full-sized products or accessories – Get 15% off
• Buy 5 full-sized products or accessories – Get 20% off

Our bundles, sets, and products purchased through our Subscribe & Save program are not eligible for the Bundle Builder promotion.

Yes! You can use your loyalty points for BYOB (Build Your Own Bundle). The option will be available at checkout, allowing you to redeem your points towards your purchase.

No, this offer can’t be combined with Subscribe & Save discounts or any other promotions, with the exception of the Welcome Code.

Yes! LUCK™ products are included in the promotion, excluding sets and bundles.

For full details, please refer to our Terms & Conditions page on the Love Ur Curls® website here.

At this time, bundles and accessories are not available for Subscribe & Save.

You can choose to have your order delivered every 30, 60, or 90 days.

For our Black Label products, delivery options are available every 30, 45, or 60 days.

You can cancel anytime before your next order is processed! Not to worry, we’ll send you a reminder email 3 days before your upcoming shipment is processed.

You’re welcome to make changes to your order 3 days before your next shipment.

We offer free shipping on Subscribe & Save orders over $60 CAD. Please note that all products must have the same delivery frequency to qualify for free shipping, as different frequencies create separate shipments and shipping charges may apply.

At this time, discount codes cannot be applied to your Subscribe & Save order however, you are able to use your rewards towards your order.

If you have an active Love Ur Curls account, you’re already part of the Love Ur Curls Rewards Program! If you don’t have an account yet, simply create one here to get started.

There are so many ways to earn points! You’ll receive 25 points just for creating a rewards account. After that, you can earn points through purchases and by following us on social media. Check out our rewards page here.

On eligible purchases over $50 CAD (after discounts and before taxes and shipping), you’ll be able to redeem your points directly at checkout using the rewards dropdown menu.

Sign in to your account here to see your points balance and current tier information.

Yes! Join our Referral Lounge and start sharing the love.Give your friends $20 CAD off their first purchase of $50+ CAD and receive $20 CAD off your next purchase for every successful referral.

Yes. Your points will expire after 12 months of inactivity, which means no points earned or redeemed during that time.

Yes, you are able to redeem a maximum of 400 points per order.

Great question! We’re all about transparency at Love Ur Curls. You can find a complete ingredient list directly on each individual product page and read more about our Key Ingredients here.

No, and we believe in being fully transparent about that. Very few haircare products on the market are truly all natural, even some that are marketed that way. At Love Ur Curls, we focus on creating effective formulas while being honest about every ingredient we use. That’s why you’ll always find a complete ingredient list on each product page.

While our products aren’t 100% natural, we’ve worked hard to remove many commonly avoided ingredients without compromising performance. Our formulas are free from:

• Sulfates
• Silicones
• Parabens
• Paraffin
• Phthalates
• Propylene Glycol
• DEA
• Mineral Oil
• Gluten
• Synthetic Dyes

We’re always striving to create products that balance performance, quality, and ingredients you can feel good about using on your curls.

We are indeed 100% cruelty-free and our products are Leaping Bunny certified. We absolutely do not test on animals or have animal by-products in our formulas.

Our products are Leaping Bunny certified and contain no animal byproducts. They are also gluten-free.

We list each product's full ingredients on their pages and you can learn more here.

We hope this helps!